About Shop

My bag

0
Ugly Xmas Rashie

FAQs

Ordering

Can I order by phone, fax or email?

We accept orders made online only.

Backorders

If you ordered any other items and would like them before our backorder shipping date of December 12, please complete a separate order with the in-stock items. We will get them to you as soon as possible.

Returns and Exchanges

What is your returns and exchange policy?

You may return your garments for refund or exchange within 30 days of purchase as long as the garment is unused, undamaged and with the tags in place.

You will need to send the garments back to SCODY with a completed returns form.

SCODY ONLINE RETURNS
PO BOX 3911
SOUTH BRISBANE BC QLD 4101

For exchanges from within Australia, make sure to send a stamped self-addressed express post pre-paid envelope with the returned goods. For international exchanges, we will contact you once the return is received for payment of the re-delivery charges.

What if I believe my item is faulty?

Please email info@scody.com.au with an explanation of the problem and please attach a photo if possible.

Shipping

How will my order be shipped?

All orders are shipped by Australia Post. The default shipping is standard post and can take 4 to 5 days to metropolitan addresses within Australia and a little longer for regional areas. For international orders, it can take 3 to 4 weeks. If you want your garments quicker please select express post for a small additional charge.

Do you ship Internationally?

We ship internationally. You will need to pay applicable import duties and sales taxes if you live in a Country where these are applied.

Please allow a few weeks for shipping.

What happens if my order does not arrive?

On dispatch, you will receive an email from SCODY with tracking details for your shipment. In the first instance, please use these tracking details to trace your garments and to make enquiries of the carrier.

Please email info@scody.com.au if you have an issue you can’t resolve with the carrier.

How much does shipping cost?

Standard post and handling within Australia costs $12. Express post costs $18.

Bulk Discounts and Wholesale

Do you provide wholesale pricing for retailers?

One of the driving forces behind the Ugly Xmas Rashie program is to make a significant donation towards cancer research. We are therefore unable to offer wholesale pricing.

Do you provide discounts for bulk purchases?

One of the driving forces behind the Ugly Xmas Rashie program is to make a significant donation towards cancer research. We are therefore limited in the amount of discount we can offer. For orders of 50+ garments, please email info@scody.com.au with your discount request and we will do the absolute best that we can.

0 items

Your cart is currently empty.

Return to shop