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Returns

Need to return products for exchange or refund?

No problem. At SCODY we have a money back guarantee on our NON SALE retail garments. The item might not be as you expected, or it may not fit as you expected or you may just have changed your mind. No problem - you may return it.

As long as we receive the item unused and undamaged, with the original tags in place and within 90 days of purchase you can choose a refund or an exchange. Simply put, all that we ask is that the goods are returned to us in their original condition so that they can be re-sold. If they have been damaged by you, or have been damaged through use, we will not be able to accept their return. Retail items that are on sale may not be returned, unless they are faulty.

How do I get a refund and when will my refund be processed?

Please download and complete the attached form and send the garment(s) back to us:

SCODY ONLINE RETURNS
PO BOX 3911
SOUTH BRISBANE BC QLD 4101

Once we receive the garment(s) we will submit the refund for processing with our accounts department. The refund will take a few business days after we receive the garments to appear back into your account.

We will email you to confirm that the refund has been processed.

How do exchanges work and where do I send the return?

Please download and complete the attached form and send the garment(s) back to us:

SCODY ONLINE RETURNS
PO BOX 3911
SOUTH BRISBANE BC QLD 4101

You will receive an email from our freight system with a tracking number as soon has we have processed the exchange.

Can I come into the Scody shop?

For returns in Brisbane you can visit our shop at 310 Montague Road; West End; QLD 4101 and we will process the return. If the stock is available we will exchange in store.

Why do I need to fill in the return form?

A form is a simple way of making sure we get the information we need. It helps us if we know the original order number, what is being returned and why it is being. It helps us if we have your email address and/or phone number so that we can contact you if we need to.

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